tag:status.didww.com,2005:/history DIDWW Status - Incident history 2026-09-21T14:07:03.761+00:00 DIDWW tag:status.didww.com,2005:Incident/cmubbk4ny1jk813pcp5bqwi91 2026-09-21T14:07:03.761+00:00 2026-09-21T14:07:03.761+00:00 Inbound Voice with [Mexico] Type: Incident

Duration: 3 minutes

Affected Components: Inbound Voice

Sep 21, 14:07:03 GMT+0
Investigating - A fix has been applied for the Inbound Voice issue affecting \[Mexico\] DIDs. Call completion is recovering, and we are monitoring to confirm full service restoration..

Sep 21, 14:08:42 GMT+0
Monitoring - A fix has been applied for the Inbound Voice issue affecting \[Taiwan\] DIDs. Call completion is recovering, and we are monitoring to confirm full service restoration..

Sep 21, 14:10:06 GMT+0
Resolved - The issue affecting Inbound Voice service for \[Mexico\] DIDs has been resolved. Service is operating normally..

]]> tag:status.didww.com,2005:Incident/cmub7hbci1hxm0wpc9zqulco0 2026-09-21T12:12:52.960+00:00 2026-09-21T12:12:52.960+00:00 Inbound Voice with Zimbabwe Type: Incident

Duration: 6 minutes

Affected Components: Inbound Voice

Sep 21, 12:12:52 GMT+0
Identified - We have identified the issue affecting Inbound Voice service for Zimbabwe DIDs as related to an upstream interconnection. We are working to restore regular call completion..

Sep 21, 12:16:49 GMT+0
Monitoring - A fix has been applied for the Inbound Voice issue affecting Zimbabwe DIDs. Call completion is recovering, and we are monitoring to confirm full service restoration..

Sep 21, 12:18:31 GMT+0
Resolved - The issue affecting Inbound Voice service for Zimbabwe DIDs has been resolved. Service is operating normally..

]]> tag:status.didww.com,2005:Incident/cmu1atk65000d13rz6tlmyded 2026-09-14T13:48:42.151+00:00 2026-09-14T13:51:46.916+00:00 Inbound Voice with [Norway] Type: Incident

Duration: 3 minutes

Affected Components: Inbound Voice

Sep 14, 13:51:46 GMT+0
Resolved - This incident has been resolved..

Sep 14, 13:48:42 GMT+0
Investigating - We are currently investigating an issue affecting Inbound Voice service for \[Norway\] DIDs. Customers may experience connectivity issues, failed connections, or unavailable inbound calls towards affected numbers..

Sep 14, 13:50:24 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.didww.com,2005:Incident/cmtwz8qdn05x81bqdclzayclv 2026-09-11T13:13:29.535+00:00 2026-09-11T13:13:29.535+00:00 Inbound Voice with [Venezuela] Type: Incident

Duration: 3 minutes

Affected Components: Inbound Voice

Sep 11, 13:13:29 GMT+0
Investigating - We are currently investigating an issue affecting Inbound Voice service for \[Venezuela\] DIDs. Customers may experience connectivity issues, failed connections, or unavailable inbound calls towards affected numbers..

Sep 11, 13:15:52 GMT+0
Monitoring - A fix has been applied for the Inbound Voice issue affecting \[Veneuzela\] DIDs. Call completion is recovering, and we are monitoring to confirm full service restoration..

Sep 11, 13:16:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.didww.com,2005:Incident/cmtwwh6l604g90wn0zgf19z3g 2026-09-11T11:56:04.645+00:00 2026-09-11T11:56:48.078+00:00 Outbound Voice towards [France] Type: Incident

Duration: 1 minute

Affected Components: Outbound SMS, Outbound Voice, Inbound Voice, Inbound SMS

Sep 11, 11:56:48 GMT+0
Resolved - This incident has been resolved..

Sep 11, 11:56:04 GMT+0
Investigating - We are currently investigating an issue affecting Outbound Voice service towards \[France\]. Customers may experience call failures, or inability to complete outbound calls to the affected destinations..

]]> tag:status.didww.com,2005:Incident/cmtwwefrg02f60wnv534d0zu3 2026-09-11T11:53:56.837+00:00 2026-09-11T11:53:56.837+00:00 Outbound Voice towards [Taiwan] Type: Incident

Affected Components: Outbound Voice

Sep 11, 11:53:56 GMT+0
Investigating - We are currently investigating an issue affecting Outbound Voice service towards \[Taiwan\]. Customers may experience call failures, or inability to complete outbound calls to the affected destinations..

]]> tag:status.didww.com,2005:Incident/cmtwwe4z102f10wnvj21vxvcm 2026-09-11T11:53:42.032+00:00 2026-09-11T11:53:42.032+00:00 Inbound Voice with [Uganda] Type: Incident

Affected Components: Inbound Voice

Sep 11, 11:53:42 GMT+0
Investigating - We are currently investigating an issue affecting Inbound Voice service for \[Uganda\] DIDs. Customers may experience connectivity issues, failed connections, or unavailable inbound calls towards affected numbers..

Sep 21, 20:19:06 GMT+0
Monitoring - We are continuing to work on a fix for this incident..

]]> tag:status.didww.com,2005:Incident/cmtwvl5m2058i1nqdkeknu24u 2026-09-11T11:31:09.209+00:00 2026-09-11T11:32:41.111+00:00 Outbound Voice towards [China] Type: Incident

Duration: 2 minutes

Affected Components: Outbound Voice

Sep 11, 11:32:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 11, 11:31:09 GMT+0
Investigating - We are currently investigating an issue affecting Outbound Voice service towards \[China\]. Customers may experience call failures, or inability to complete outbound calls to the affected destinations..

Sep 11, 11:33:12 GMT+0
Resolved - This incident has been resolved. Yay!.

]]> tag:status.didww.com,2005:Incident/cmtwvcfhj04sl13n0ld6urhrm 2026-09-11T11:24:23.320+00:00 2026-09-11T11:24:23.320+00:00 Inbound Voice with [Canada] Type: Incident

Duration: 3 minutes

Affected Components: Inbound Voice

Sep 11, 11:24:23 GMT+0
Investigating - We are currently investigating an issue affecting Inbound Voice service for \[Canada\] DIDs. Customers may experience connectivity issues, failed connections, or unavailable inbound calls towards affected numbers..

Sep 11, 11:26:46 GMT+0
Monitoring - A fix has been applied for the Inbound Voice issue affecting \[Canada\] DIDs. Call completion is recovering, and we are monitoring to confirm full service restoration..

Sep 11, 11:27:38 GMT+0
Resolved - The issue affecting Inbound Voice service for \[Canada\] DIDs has been resolved. Service is operating normally..

]]> tag:status.didww.com,2005:Incident/cmtwsxd0i017q1mnvfzggtd3p 2026-09-11T10:16:40.812+00:00 2026-09-11T11:30:14.363+00:00 test do not remove - Type: Incident

Duration: 1 hour and 14 minutes

Affected Components: Outbound SMS, Outbound Voice, Inbound Voice, Inbound SMS

Sep 11, 11:30:14 GMT+0
Resolved - This incident has been resolved..

Sep 11, 10:16:40 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.didww.com,2005:Incident/cmtwvswdw04ew1bn01zi3m7ea 2026-09-11T08:30:00.000+00:00 2026-09-11T08:30:00.000+00:00 Inbound Voice with [Puerto Rico] Type: Incident

Duration: 3 hours and 10 minutes

Affected Components: Inbound Voice

Sep 11, 08:30:00 GMT+0
Investigating - We are currently investigating an issue affecting Inbound Voice service for \[Puerto Rico\] DIDs. Customers may experience connectivity issues, failed connections, or unavailable inbound calls towards affected numbers..

Sep 11, 11:38:53 GMT+0
Monitoring - A fix has been applied and further monitoring is in process to confirm service restoration..

Sep 11, 11:39:39 GMT+0
Resolved - Full service restoration confirmed..

]]> tag:status.didww.com,2005:Incident/cmtwn8oz3000z1bnvpqjkvttn 2026-09-11T07:37:32.261+00:00 2026-09-11T07:37:50.904+00:00 Inbound Voice with Mexico Type: Incident

Duration: 1 minute

Affected Components: Inbound Voice

Sep 11, 07:37:50 GMT+0
Monitoring - A fix has been applied for the Inbound Voice issue affecting \[Mexico DIDs\]. Call completion is recovering, and we are monitoring to confirm full service restoration..

Sep 11, 07:37:32 GMT+0
Investigating - We are currently investigating an issue affecting Inbound Voice service for \[Mexico DIDs\]. Customers may experience connectivity issues, failed connections, or unavailable inbound calls towards affected numbers. re currently investigating this incident..

Sep 11, 07:38:34 GMT+0
Resolved - The issue affecting Inbound Voice service for \[Mexico DIDs\] has been resolved. Service is operating normally..

]]> tag:status.didww.com,2005:Incident/cmt2me1gw0mmx0rpb4a8h8308 2026-08-21T07:20:34.295+00:00 2026-08-21T07:20:34.295+00:00 Inbound Voice and Outbound Voice with Colombia Type: Incident

Duration: 21 days and 4 minutes

Affected Components: Outbound Voice, Inbound Voice

Aug 21, 07:20:34 GMT+0
Investigating - We are currently investigating an issue affecting Inbound and Outbound Voice service with \[Colombia\]. Customers may experience call failures, or inability to complete outbound calls to affected destinations..

Sep 11, 07:24:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 11, 07:24:21 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.didww.com,2005:Incident/cmt03grde0lx30kmlamwctmxp 2026-08-19T12:55:17.989+00:00 2026-08-19T12:55:17.989+00:00 Issues with termination routes to Uganda Type: Incident

Duration: 3 minutes

Aug 19, 12:55:17 GMT+0
Investigating - We are currently investigating this incident..

Aug 19, 12:56:14 GMT+0
Investigating - We are currently investigating this incident again..

Aug 19, 12:58:35 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.didww.com,2005:Maintenance/cmsq1mz8x01xr20nzn7pd44ru 2026-08-15T06:00:00.000+00:00 2026-08-12T12:06:28.253+00:00 New York POP Type: Maintenance

Duration: 1 hour

Aug 12, 12:06:28 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 15, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 15, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.didww.com,2005:Incident/cmsq1ql4w02dv1apc8uryl7xq 2026-08-12T12:09:15.291+00:00 2026-08-19T12:54:45.621+00:00 Incident: Incoming Calls to Brazil DIDs Type: Incident

Duration: 7 days, 20 hours and 35 minutes

Affected Components: Inbound Voice

Aug 19, 12:54:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 20, 08:43:49 GMT+0
Resolved - This incident has been resolved..

Aug 12, 12:09:15 GMT+0
Investigating - We are currently investigating an issue affecting incoming calls to Brazil DIDs. Customers may experience failed or unavailable inbound calls..

]]> tag:status.didww.com,2005:Incident/cmspz1t9i01nv1apctt3dy8us 2026-08-12T10:54:00.640+00:00 2026-08-12T10:54:00.640+00:00 Local calls to Estonia destinations are failing with SIP 503 Service Unavailable Type: Incident

Duration: 1 hour and 10 minutes

Aug 12, 10:54:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 12, 12:04:14 GMT+0
Resolved - This incident has been resolved.Calls are now working properly.

]]> tag:status.didww.com,2005:Incident/cmspymfaq01t90ynz0davlb4i 2026-08-12T10:42:03.115+00:00 2026-08-12T10:42:08.908+00:00 Problem loading Userpanel Type: Incident

Aug 12, 10:42:08 GMT+0
Resolved - We managed to resolve the incident.

Aug 12, 10:42:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

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